Shipping policy
Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Order processing time is separate from shipping timeframes described below. You will receive another notification when your order has shipped.
Domestic Shipping Rates And Estimates
We offer a $15 flat rate shipping for orders under $75. Orders of $75 or more ship free. Shipping is available to customers in Puerto Rico and the United States. We do not currently offer international shipping.
- $0 to $74.99: $15 flat rate shipping (estimated delivery: 3 to 4 business days)
- $75 and over: Free shipping (estimated delivery: 3 to 4 business days)
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.
Carriers
We may use USPS or other carriers at our discretion to fulfill and deliver orders.
How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow up to 48 hours for tracking information to become available.
You can also review your order status through your customer account page:
View Your Order StatusIf you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us using the information below.
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Local Delivery & In-Store Pickup
We do not offer local delivery at this time.
We do not offer in-store pickup at this time.
Refunds, Returns, And Exchanges
We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. Sale items are final sale and are not eligible for returns, refunds, or exchanges.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Return shipments should be sent to the following address:
El Conquistador Resort1000 El Conquistador Avenue
Fajardo, Puerto Rico 00738
United States View Return Address on Google Maps
If your order arrives damaged in any way, please contact us within 5 days of delivery with your order number and a photo of the item’s condition. We address these cases individually and will do our best to provide a satisfactory solution.
Refunds, if applicable, will be issued to the original payment method within a reasonable period of time after the returned item has been received and inspected.
We reserve the right to refuse or cancel any order at our discretion, including in cass of suspected fraud, pricing errors, or product availability issues.
Contact Information
Email: shop@conquistadorresort.com
Phone: 787-863-1000
